Overview

Our refund and returns policy lasts 24 hours. If 24 hours have passed since your booking was made please contact management to see if any accommodations can be made.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have cancelled your booking. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Facility Rules

1. All customers attending or utilizing the facility must fill out a waiver of liability.
   
   
2. All bookings allow for five minutes at the end to provide for an orderly transition. As such every booking will be five minutes shorter than the time booked. i.e. a single hour booking will allow for 55 minutes of play and 5 minutes of transition.
   
   
3. During inclement weather days customers and observers are required to bring a change of shoes. No outdoor shoes will be allowed in the facility.

Need help?

Contact us at [email protected] or at (905)-454-BALL for questions related to refunds and returns.